Cancellation Policy

At TREND PEAK SDN BHD 202501015649 (1617064-D), we understand that customers may occasionally need to change or cancel an order. We will make reasonable efforts to assist with cancellation requests, provided the order has not yet been processed or shipped.

1. 🕒 Cancellation Eligibility

  • Cancellation requests should be submitted as soon as possible after placing an order.
  • Orders may be cancelled before they have been processed, packed, or dispatched.
  • Cancellation requests are subject to confirmation by our customer service team.
  • Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

2. 📦 Orders Already Shipped

Once an order has been dispatched or handed over to the courier, it cannot normally be cancelled.

If you no longer require the product after shipment, you may need to receive the item first and submit a request under our Return & Exchange Policy, where applicable.

3. 🔄 Incorrect or Duplicate Orders

If you accidentally place a duplicate order or provide incorrect information, please contact us immediately.

We will make reasonable efforts to assist with cancellation or amendments before the order enters the processing stage.

4. 💳 Refunds for Approved Cancellations

For an approved cancellation where payment has already been received:

  • The refund will normally be issued to the original payment method.
  • Refunds will generally be processed within 7–14 business days after cancellation approval.
  • The actual time for the refund to appear in your account may depend on your payment provider or financial institution.
  • Customers will be notified once the refund has been processed.

5. ⚠️ Cancellation by the Company

We reserve the right to cancel an order where necessary, including situations involving:

  • Product unavailability or stock issues
  • Incorrect pricing or product information
  • Payment verification problems
  • Suspected fraudulent or unauthorized transactions
  • Delivery restrictions
  • Circumstances beyond our reasonable control

Where payment has already been received, an eligible refund will be arranged.

6. 📩 How to Request a Cancellation

To request an order cancellation, please provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for cancellation

Please contact us as soon as possible:

📧 Email: trendpeak064@outlook.com
📞 Phone: 011-5790 4978