Terms & Conditions

Welcome to TREND PEAK SDN BHD 202501015649 (1617064-D). These Terms & Conditions govern your access to and use of our website and services. By visiting our website, creating an account, or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. General

  • This website is operated by TREND PEAK SDN BHD.
  • These Terms apply to all visitors, users, and customers of our website.
  • We reserve the right to update, modify, or replace these Terms at any time without prior notice.
  • Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

2. Products & Availability

  • We offer automotive products, including but not limited to oil filters, battery water, engine components, suspension parts, body trim, and maintenance tools.
  • We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.
  • Actual product appearance may vary slightly due to screen settings, lighting, or manufacturer variations.
  • All products are subject to availability.
  • We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

3. Pricing & Payment

  • All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
  • Prices may change without prior notice.
  • Payment must be completed through the available payment methods at checkout.
  • Orders will only be processed after successful payment confirmation.
  • We reserve the right to cancel an order in cases involving incorrect pricing, payment issues, stock shortages, or suspected fraudulent activity.

4. Orders & Order Acceptance

  • Placing an order does not automatically guarantee acceptance of the order.
  • All orders are subject to product availability and payment verification.
  • We reserve the right to refuse, cancel, or limit any order where reasonably necessary.
  • If an order is cancelled after payment has been received, an eligible refund will be arranged.

5. Shipping & Delivery

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Delivery times may vary depending on the delivery location, courier service, public holidays, weather conditions, and other external factors.
  • Customers are responsible for providing accurate and complete delivery information.
  • We are not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
  • Please refer to our Shipping Policy for further information regarding delivery arrangements and charges.

6. Returns & Exchanges

  • Customers may request a return or exchange subject to the conditions and timeframe stated in our Return & Exchange Policy.
  • Items must generally be returned in their original condition, unless the return is due to a defective, damaged, or incorrect product.
  • Certain products may not be eligible for return or exchange due to their nature or condition.
  • Customers should contact us before sending any item back to ensure the return is handled correctly.

7. Order Cancellation

  • Cancellation requests must be made before the order has been processed, packed, or shipped.
  • Once an order has been dispatched, cancellation may no longer be possible.
  • If an order has already been shipped, customers may need to follow our Return & Exchange Policy.
  • Approved cancellation refunds will be processed according to our applicable Cancellation Policy.

8. Automotive Product Responsibility

  • Customers are responsible for ensuring that products are suitable and compatible with their vehicle before purchasing.
  • Where applicable, customers should verify the correct vehicle model, year, part number, specifications, and compatibility before placing an order.
  • We are not responsible for damage caused by improper installation, incorrect product selection, misuse, unauthorized modification, or failure to follow manufacturer instructions.
  • Professional installation is recommended for products that require technical knowledge or specialized tools.

9. Account Information

  • Customers must provide accurate and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for activities carried out through your account.
  • We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

10. Prohibited Use

You agree not to use our website:

  • For any unlawful or fraudulent purpose.
  • To infringe our intellectual property rights or the rights of others.
  • To transmit viruses, malicious code, spam, or other harmful material.
  • To interfere with the security, functionality, or operation of our website.
  • To attempt to gain unauthorized access to our systems or other users’ accounts.

11. Intellectual Property

  • All content on this website, including logos, product images, graphics, text, designs, and product descriptions, is owned by or licensed to TREND PEAK SDN BHD, unless otherwise stated.
  • You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, TREND PEAK SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from:

  • Improper installation or misuse of products.
  • Incorrect product selection or vehicle incompatibility.
  • Delays caused by third-party delivery providers.
  • Website interruptions, technical problems, or temporary unavailability.
  • Unauthorized modifications or use of products contrary to manufacturer instructions.

Where liability cannot legally be excluded, our liability shall be limited to the extent permitted by applicable law.

13. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

We may use your information to process orders, arrange deliveries, provide customer support, process payments, and improve our website and services.

14. Governing Law

These Terms & Conditions and your use of our website shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, controversy, or claim arising from these Terms, your use of our website, or any transaction with us shall be subject to the jurisdiction of the courts of Malaysia.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective once posted on our website.

Your continued use of the website after any changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: trendpeak064@outlook.com
📞 Phone: 011-5790 4978